Privacy Policy

Aurix Trading Metals, located in Hong Kong SAR ("we," "us," or "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) (the "PDPO") and other applicable laws in Hong Kong SAR.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website (aurix.com.hk), products, or services.

Information We Collect

• Personal Information: Name, email address, phone number, shipping address, and other contact details.
• Payment Information: Credit card or other payment details handled securely via third-party payment processors.
• Usage Information: IP address, device information, browsing history, and search queries.

How We Collect Information

• Directly from you through website forms, orders, and inquiries.
• Automatically via cookies and tracking technologies.
• From third-party sources with your consent.

How We Use Your Information

• To provide and improve products and services.
• To process orders and payments.
• To communicate about your account or inquiries.
• To send marketing materials with your consent.
• To personalize your experience.
• To analyze website usage.
• To comply with legal obligations.

Information Sharing

With third-party service providers for hosting, payments, and marketing under strict contractual privacy obligations, and with law enforcement or authorities when required by law.

Cookies and Tracking Technologies

We use cookies to improve your experience. You can disable them in your browser, but some features may not work.

Data Transfers

Your data may be transferred outside Hong Kong SAR. We take all practicable steps to ensure it is protected in line with the PDPO.

Your Rights

You may request access to or correction of your personal data. Contact us to exercise these rights.

Security

We take all practicable steps to protect your personal data from unauthorized access, loss, or misuse.

We may update this policy. Changes will be posted here. Continued use means acceptance.

Effective: January 2026